Q:What materials are the workpieces in your molds usually made of?
A:40Cr, 42Cr, 45#, 304, 4Cr13, etc. The selection depends on the customer's requirements.
Q: Which payment methods are supported?
A: We support various payment methods such as Alipay, wechat Pay, bank card payment, letter of credit (L/C), and telegraphic transfer (T/T).
Q: What does your after-sales service include?
A: All products come with a one-year warranty. During the warranty period, if any quality issues are caused by non-human factors, we will provide free repair or replacement.
Q: How long is your delivery time usually?
A: The specific delivery time will be adjusted accordingly based on the order quantity, the complexity of the process and the production schedule. We will communicate with you as soon as the order is confirmed to clarify it.
Q: How to ensure product quality?
A: All products must pass the review of the quality inspection team before leaving the factory, and complete inspection records must be retained for traceability.
Q: How to submit problems or suggestions during use?
A: All feedback will be received, classified and transferred to the relevant departments for handling by designated personnel. We promise to provide an initial response within 24 hours and promote the resolution of the issue as soon as possible.
Q: What should I do if there are quality issues with the product?
A: If the product you receive has quality issues, please contact our customer service staff within 7 days of receiving the goods and provide relevant photos or video evidence. We will arrange for a return or exchange service for you.
Q: Besides manufacturing molds, what other specific services do you offer?
A: We offer mold testing, technical consultation,and various of pipe lines
Q: What should I do if I have any questions after the service is over?
A: We offer long-term technical support and consulting services. Even after the service ends, you can still ask us questions or seek help at any time through the original communication channels.
Q: How do you protect the security of my personal information?
A: We strictly abide by relevant laws and regulations, adopt advanced encryption technology and security protection measures to ensure that your personal information is not leaked or misused.